Wednesday, June 17, 2009

Social Media and Reputation Management

Are you an ace? I don't mean you've shot down boucoups enemy planes in some WW I video game. I'm coining a new usage of "ace": to have all the first page references from a Google search of your name be your own links--or links about you--and have them all be positive. I'm an ace most of the time, except for when a certain D. C. lawyer with the same unusual name as me gets in the news. Of course, if your name is "John Smith," you'd better be the most famous John Smith in the world, or you're out of luck. Acing Google's first page is a worthy goal for any company name, trademark, or brand identity as well.

The popularity of a number of social media sites has made them valuable real estate to claim if you are concerned about what people see when they search for your name online. This may be one of the most overlooked benefits of having a widespread social web presence. Most marketers just concentrate on the possible contacts/prospects to be gained. But the tremendous "Google juice" many social media sites have can result in high rankings for your name or brand.

Obviously, the first step is to claim a profile for your name/brand on as many social media sites as you can. A great one-stop tool to accomplish this is knowem.com. But just having a profile is not enough; you need to begin to regularly post content to these sites. After doing this for a while, you should begin to see many of these site filling in the first page of Google for your name or brand. For my name, my personal blog comes up #1, followed by FriendFeed, Facebook, Twitter, LinkedIn & Amazon. I also created a Google Profile, which shows up at the bottom of the first page for my name.

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